Feedback is geared for enhancing communication between buyers and sellers in a better way. Now buyers on eBay can give ratings and comments to sellers they have transaction with, but sellers can only respond with feedback comment with no ratings. The concept of feedback in PushAuction is on the basis of sellers' perspective, in a row, the feedback we referred only means the comments, not including ratings. Buyers can choose not to leave feedback, or leave positive, neutral or negative feedback to buyers. Sellers can choose not to leave feedback, or leave positive feedback to buyers. Friendly response with active attitude benefits sellers a lot. It builds and strengthens brand loyalty of regular customers, and also leaves favorable impressions on potential buyers and encourages them to buyer items from you in the future.
The features of feedback management in PushAuction is briefly as follows:
1. Support auto feedback ignited by events
2. Support fast and bulk feedback
3. Support eBay message follow up
4. Support multiple pages feedback
Feedbacks are sorted into several types in PushAuction:
Recent feedback - All the feedbacks received in recent 3 months
Need to leave - Need to leave buyer a feedback
Processing - Feedback submitted in progress
Feedback logs – Feedback sent out record, and it can be re-send (in batch) here if fails.
Article Number: 1352
Author: Tue, Jun 16, 2020
Last Updated: Sat, Mar 2, 2024
Online URL: https://kb.pushauction.com/article.php?id=1352