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<title>Home - All Categories - CRM  - Resolution center  </title>
<link>https://kb.pushauction.com/category.php?id=280</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. </description>
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										<guid>https://kb.pushauction.com/article.php?id=2028</guid>
										<title>Resolution center Overview</title>
										<link>https://kb.pushauction.com/article.php?id=2028</link>
										<description><![CDATA[    I. Overview       When a dispute arises in a transaction, you can handle it centrally in the Resolution Center. If you cannot reach an agreement with the buyer, you can request eBay Customer Support to intervene, assist with communication, and ma...]]></description>

									</item>
<item>
										<guid>https://kb.pushauction.com/article.php?id=2029</guid>
										<title>Inquiry Management</title>
										<link>https://kb.pushauction.com/article.php?id=2029</link>
										<description><![CDATA[  Definition:  After a buyer has placed an order and a period of time has passed since the order was marked as shipped without the item being received, the buyer can open an "Item Not Received (INR)" inquiry.       Steps:       Step 1: Click [Custome...]]></description>

									</item>
<item>
										<guid>https://kb.pushauction.com/article.php?id=2030</guid>
										<title>Disputes Management</title>
										<link>https://kb.pushauction.com/article.php?id=2030</link>
										<description><![CDATA[  Definition:   When the buyer and seller cannot reach an agreement on the outcome of an inquiry or return, either party may request eBay Customer Support to intervene. At that point, the inquiry or return will be escalated to a dispute.      Steps: ...]]></description>

									</item>
<item>
										<guid>https://kb.pushauction.com/article.php?id=2031</guid>
										<title>Returns Management</title>
										<link>https://kb.pushauction.com/article.php?id=2031</link>
										<description><![CDATA[  Definition:  After receiving the item, if the buyer is not satisfied with the item or there is an issue with the item, the buyer can initiate a return request to the seller.       Steps:       Step 1: Click [Customer Service] &gt; [Resolution Cente...]]></description>

									</item>
<item>
										<guid>https://kb.pushauction.com/article.php?id=2032</guid>
										<title>Cancellations Management</title>
										<link>https://kb.pushauction.com/article.php?id=2032</link>
										<description><![CDATA[  Definition:   The operation of canceling a transaction initiated by the buyer, seller, or eBay platform after the order has been created but before the item has been shipped.         Common scenarios:           1) The buyer changes their mind or en...]]></description>

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