Set Up Personalized Templates to Download eBay Orders

Definition: Create personalized data export templates by customizing field selection and column order. This function allows you to generate clean, tailored spreadsheets for listings, orders, customer service, and product data — all in your preferred download format.

Notes:

If a single download contains 1,000 records or fewer, the file is generated instantly. For more than 1,000 records, the task automatically switches to a background download.
The mapping between system fields and upload fields supports both one-to-one and many-to-one relationships. You may map a single system field to one upload field, or map multiple system fields to the same upload field.

Workflow:

Step 1: Prepare the template Excel file

On your computer, create a new Excel file with only one sheet.
In the first row, enter the field names you want to include in the export. You can input them directly in any language you like.

Step 2: Upload the Template File

Navigate to Settings > Order Settings > Download Template.
Click [Add].
Click [Select File], then choose and upload the Excel file you just created.
The system will automatically read the first row of the file and use each cell as the column header of your custom template.

Step 3: Field mapping

Use the field list on the left to map each system field to a column header in your Excel template.
Once the mapping is complete, enter a name for your template and click [Save].

Step 4: Use the Template to Export Orders

Go to Sales > Recent Order page, and select the orders you want to export.
Click [Download], choose your saved template, then click [Download].
The system will generate an Excel file using your defined column order and header names. The file will match your template exactly — no additional formatting required.