Resolution center Overview

I. Overview

When a dispute arises in a transaction, you can handle it centrally in the Resolution Center. If you cannot reach an agreement with the buyer, you can request eBay Customer Support to intervene, assist with communication, and make a ruling.

The Resolution Center consists of four sections: Inquiry, Disputes, Returns, and Cancellations.

II. Common Scenarios That Can Be Handled

• The buyer did not receive the item and opens an INR inquiry;
• The item received by the buyer does not match the description or is damaged, and the buyer wants a return or exchange;
• The buyer changes their mind after receiving the item and wants to return it;
• The buyer wants to cancel the order after placing it but before it has been shipped, etc.