Blacklist buyer

By adding buyers with poor reputations to a blacklist and synchronizing it with the order management page, a blacklist indicator will automatically flag their orders. This allows us to make informed shipping decisions, preventing potential losses.

Important Notes:

【1】 After adding buyers to the blacklist, there will be a reminder mark with the order, but the buyer's order cannot be blocked. If you need to block these buyers‘ orders, please go to the ebay end to add ebay blacklist.

Step 1: Click [CRM] > [Blacklist buyer];

Step 2: Click [Add] > Input Buyer ID, choose the reason > [Save].

The blacklist buyers will display red marks on the order/package/message/feedback/resolution center, as follow: