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Message templates

486 Sun, Mar 3, 2024  CS setting

There are some system message template in [Setting] > [CS setting] > [Message template] > [System template] for use.Besides, users can add custom template if needed.

Ⅰ. Add messages templates
The message template can be used to set auto messages or emails and reply eBay messages.

Step 1: Click [Setting] > [CS setting] > [Message template] > [Add];

Step 2:
1) Input template name and subject;
2) Click [eBay messages] to set auto messages / Click [Email] to set auto emails;
3) Select tag(s) inserting in content or subject if needed;

Step 3: Click [Save].

 

Ⅱ. Delete message templates
Once message template is deleted, the auto message rules applied with this message template would not become effective.

Step 1: Click [Setting] > [CS setting] > [Message template];

Step 2: Single operation: Click [Action] > [Delete];
             Bulk operation: Tick the desired message templates > Click [Delete].

 

Ⅲ. Text tags

System would replace the text tags with related info in auto messages or emails.

Tag name

 Description

 {{Buyer_eBay_ID}}

 eBay buyer ID of a transaction

 {{Carrier}}

 Carrier used in an order

 {{Carrier_TrackingURL}}

 Carrier tracing URL

 {{General_Carrier_TrackingURL}}

 General carrier tracking URL: http://www.17track.net/en/

 {{eBay_Item#}}

 eBay item number in a transaction

 {{eBay_Item_Title}}   

 eBay item title

 {{Post_Date}}

 Post date of an order

 {{Payment_Date}}

 Transaction payment date

 {{Paypal_Transaction_ID}}

 PayPal transaction ID

 {{Purchase_Quantity}}

 Purchased quantity of a transaction

 {{Received_Amount}}

 Payment received for a transaction

 {{Recipient_Address}}

 Recipient address in an order

 {{Seller_eBay_ID}}

 eBay account of a transaction

 {{Seller_Email}}

 Connected email in PushAuction

 {{Today}}

 The day the message to be sent in local time

 {{Track_Code}}

 Tracking number of an order (applicable to the using PushAuction to make fulfillment and the package has a tracking number)

 {{Ebay_Track_Code}}

 Tracking number marked by eBay (applicable to the not-use-PushAuction to create a package and make fulfillment and markship)

 {{Ebay_Markship_Carrier}}

 Carrier marked by eBay

 

Example: Set one message template about purchase notice to buyers.

Subject: Congratulations! You have just won the item.

Content:
                  Dear {{Buyer_eBay_Id}},

                  Congratulations! You have just won the item.

                  eBay item number: {{eBay_Item#}}
                  Item title: {{eBay_Item_Title}}

                  We will dispatch this item upon your full and cleared payment.

                  Thank you,

                  {{Seller_eBay_Id}}