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Set Up Personalized Templates to Download eBay Buyer Information

1948 Wed, Aug 6, 2025  CS setting, Setting
Definition: Create personalized data export templates by customizing field selection and column order. This function allows you to generate clean, tailored spreadsheets when downloading your eBay buyer information -- all in your preferred download format. 
 
Notes:
  1. If a single download contains 1,000 records or fewer, the file is generated instantly. For more than 1,000 records, the system will automatically process the download in the background.
  2. The mapping between system fields and upload fields supports both one-to-one and many-to-one relationships. You may map a single system field to one upload field, or map multiple system fields to the same upload field.
Workflow:
Step 1: Prepare the Excel template file
  • Create a new Excel file on your local computer with only one sheet.
  • In the first row, enter the field names you wish to include in the export. You can input them directly in any language you like.

Step 2: Upload the template Excel file
  • Navigate to: Settings > CS Settings > Download Template
  • Click [Add]
  • Click [Select File], then select and upload the Excel file you just created.
  • The system will automatically read the first row of the file and display each cell as a column header.

Step 3: Field Mapping
  • Use the data field list on the left to map each field to the corresponding Excel header.
  • Once the mapping is complete, enter a name for the template, and click [Save] .
  • Click [Select File], then select and upload the Excel file you just created. 
Step 4: Download Data Using your Template
  • Navigate to CRM > All customers, and s elect the customers you would like to export
  • Click [Download], then select the saved download template
  • You can filter the creation date and number of transactions as needed. Then click [Download] .
  • The system will generate an Excel file using the defined field order and headers. The field names will exactly match those in the template—no further formatting is required.